Session Description: 
AI agents aren’t coming — they’re here. And for many association staff, that reality is arriving faster than the reassurance. Employees across departments are asking: Will this replace me?

In this session, Momentive Software’s Interim CEO, Dustin Radtke, and SVP of Product Management, Meghan Snare, bring together their own experience and direct insights from association leaders navigating this shift in real time. Through candid client conversations, you’ll hear how peers across the association industry are tackling staff fear head-on — what’s working, what isn’t, and what they wish they’d done sooner.

Together, they’ll reframe AI agents from an existential threat to career accelerator by showing how they eliminate the low-value tasks that burn out your best people and free up bandwidth for the strategic work your team never has time to get to. You’ll leave with practical strategies to address staff fear, build internal momentum, and lead your organization through AI change with confidence.

Learning Objectives:

• Articulate the “agent advantage” to staff and stakeholders — how Agents take on repetitive tasks so people can focus on higher-impact work.
• Identify and address the emotional barriers to AI adoption, including fear, skepticism, and resistance.
• Apply a change management framework suited to associations, including how to sequence rollouts and create early wins that build trust.
• Avoid common pitfalls leaders make when introducing AI agents, including over-promising and skipping the cultural groundwork.